Indianapolis International Airport (IND) has been named the best airport in North America for the fourth time by the Airports Council International as part of its prestigious annual Airport Service Quality awards for performance and excellence. IND previously received the award from ACI in 2013, 2012 and 2010 as well.

The annual ASQ survey gathers travelers’ opinions of more than 300 airports worldwide. Factors such as courteousness of staff, comfort of waiting areas, cleanliness and general ambience are taken into consideration. It is the industry’s most comprehensive measure of customer service based on passengers’ overall satisfaction with their airport experience.

“This award is a reflection of the people who work here. They are the heart of the Indianapolis International Airport,” stated Indianapolis Airport Authority executive director Mario Rodriguez. “There may be larger terminals but the secret formula for IND is not the facility, not the bricks and mortar. It’s Hoosiers, the Hoosier work ethic and Hoosier hospitality.”

Source: Indianapolis Airport Authority